Support through FogBugz
Friday, October 2nd, 2009 | General
Today I signed up for the trial of FogBugz. It’s an issue tracking/customer support/project management/other stuff kind of system. So far it seems to live up to what it promises.
I needed a nice support architecture where, if someone sent an email to support, it would get pulled into a system, processed, etc and everything would happen to give the person a fantastic support experience – if there is such a thing. This seems to do it.
It’s also incredibly easy to setup and fast to get going. There’s basically no learning curve. The entire setup, including creating an email address on my side, took about 10-30 minutes. Support system done. So far so good.
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